{"id":1033,"date":"2026-09-28T10:17:51","date_gmt":"2026-09-28T08:17:51","guid":{"rendered":"https:\/\/dev26.watertec.ch\/?page_id=1033"},"modified":"2026-09-29T16:59:04","modified_gmt":"2026-09-29T14:59:04","slug":"questions-et-reponses","status":"publish","type":"page","link":"https:\/\/dev26.watertec.ch\/fr\/questions-et-reponses\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kb-row-layout-id493_b4963d-86 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id493_b4963d-86 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id493_b4963d-86 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1208px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);min-height:250px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id493_b4963d-86{background-image:url('https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/jong-marshes-79mNMAvSORg-unsplash-scaled-1.webp');background-size:cover;background-position:31% 42%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id493_b4963d-86 > .kt-row-layout-overlay{opacity:1;background-image:linear-gradient(180deg, rgba(0,28,40,0.35) 0%, rgba(0,28,40,0.60) 100%);}@media all and (max-width: 1024px){.kb-row-layout-id493_b4963d-86 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id493_b4963d-86 > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id493_b4963d-86 alignfull kt-row-has-bg wt-cover wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-grad\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column493_ec995f-cf > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column493_ec995f-cf > .kt-inside-inner-col,.kadence-column493_ec995f-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column493_ec995f-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column493_ec995f-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column493_ec995f-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column493_ec995f-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column493_ec995f-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column493_ec995f-cf > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column493_ec995f-cf > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column493_ec995f-cf\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading493_b1ab4d-23, .wp-block-kadence-advancedheading.kt-adv-heading493_b1ab4d-23[data-kb-block=\"kb-adv-heading493_b1ab4d-23\"]{text-align:center;font-style:normal;color:#FFFFFF;}.wp-block-kadence-advancedheading.kt-adv-heading493_b1ab4d-23 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_b1ab4d-23[data-kb-block=\"kb-adv-heading493_b1ab4d-23\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_b1ab4d-23 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_b1ab4d-23[data-kb-block=\"kb-adv-heading493_b1ab4d-23\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading493_b1ab4d-23 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_b1ab4d-23\">Questions et r\u00e9ponses<\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id493_wt1irx34 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id493_wt1irx34 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id493_wt1irx34 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:880px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id493_wt1irx34 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id493_wt1irx34 > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id493_wt1irx34 > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id493_wt1irx34 alignfull wt-section wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column493_wt1irx33 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column493_wt1irx33 > .kt-inside-inner-col,.kadence-column493_wt1irx33 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column493_wt1irx33 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column493_wt1irx33 > .kt-inside-inner-col{flex-direction:column;}.kadence-column493_wt1irx33 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column493_wt1irx33 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column493_wt1irx33{position:relative;}@media all and (max-width: 1024px){.kadence-column493_wt1irx33 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column493_wt1irx33 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column493_wt1irx33\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaqh, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaqh[data-kb-block=\"kb-adv-heading493_wtfaqh\"]{margin-top:0px;margin-bottom:14px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaqh mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaqh[data-kb-block=\"kb-adv-heading493_wtfaqh\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaqh img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaqh[data-kb-block=\"kb-adv-heading493_wtfaqh\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading493_wtfaqh wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_wtfaqh\">Questions fr\u00e9quentes<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql[data-kb-block=\"kb-adv-heading493_wtfaql\"]{max-width:720px;margin-right:auto;margin-left:auto;margin-top:0px;margin-bottom:40px;text-align:center;font-size:18px;font-weight:400;font-style:normal;color:#4F5D66;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql[data-kb-block=\"kb-adv-heading493_wtfaql\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql[data-kb-block=\"kb-adv-heading493_wtfaql\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql[data-kb-block=\"kb-adv-heading493_wtfaql\"]{font-size:17px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql, .wp-block-kadence-advancedheading.kt-adv-heading493_wtfaql[data-kb-block=\"kb-adv-heading493_wtfaql\"]{font-size:16px;}}<\/style>\n<p class=\"kt-adv-heading493_wtfaql wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_wtfaql\">Vous trouverez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes sur votre adoucisseur d\u2019eau. Cliquez sur une question pour afficher la r\u00e9ponse.<\/p>\n\n\n<style>.kt-accordion-id493_aa7ac1-b5 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id493_aa7ac1-b5 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id493_aa7ac1-b5 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id493_aa7ac1-b5 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id493_aa7ac1-b5 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone wt-accordion\"><div class=\"kt-accordion-wrap kt-accordion-id493_aa7ac1-b5 kt-accordion-has-17-panes kt-active-pane--1 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane493_1b616a-d9\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">L\u2019appareil \u00e9met une alarme<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Pour arr\u00eater le bip, vous pouvez appuyer sur <strong>n\u2019importe quelle touche<\/strong>. Le son s\u2019arr\u00eate, mais l\u2019\u00e9cran reste jaune. Il s\u2019agit d\u2019une <strong>alarme de service<\/strong>. Appelez-nous d\u00e8s que possible. <strong>En attendant, votre appareil continue toutefois de fonctionner parfaitement<\/strong>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane493_f17a5b-03\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Il y a de l\u2019eau dans le bac \u00e0 sel<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">C\u2019est un processus normal. L\u2019eau dissout le sel, qui est ensuite utilis\u00e9 pour la r\u00e9g\u00e9n\u00e9ration.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane493_869957-74\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">L\u2019\u00e9cran est rouge<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Cela signifie que votre appareil est en cours de r\u00e9g\u00e9n\u00e9ration. Vous n\u2019avez rien \u00e0 faire. Une fois la r\u00e9g\u00e9n\u00e9ration termin\u00e9e, l\u2019\u00e9cran reprendra sa couleur bleue habituelle.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane493_93f167-38\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">L\u2019\u00e9cran est \u00e9teint<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Appuyez sur n\u2019importe quelle touche. Si l\u2019\u00e9cran ne s\u2019allume pas, v\u00e9rifiez que la prise est bien aliment\u00e9e en \u00e9lectricit\u00e9. Si c\u2019est le cas et que l\u2019installation ne fonctionne toujours pas, appelez-nous.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane493_c27ef7-51\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">L\u2019\u00e9cran clignote<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Lorsque l\u2019\u00e9cran clignote, cela indique simplement que de l\u2019eau traverse l\u2019appareil. D\u00e8s que de l\u2019eau est utilis\u00e9e quelque part, que ce soit pour la machine \u00e0 laver, la douche ou la cuisine, l\u2019\u00e9cran clignote et indique ainsi que l\u2019eau passe par votre installation.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane493_630fb2-9f\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Quelles valeurs mesur\u00e9es sont normales ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Regardez sur votre kit de test dans quelle unit\u00e9 la mesure est effectu\u00e9e.<br>S\u2019il est indiqu\u00e9 1 goutte = 1\u00b0dH, la valeur devrait se situer entre 4 et 7.<br>S\u2019il est indiqu\u00e9 1 goutte = 1\u00b0fH, la valeur devrait se situer entre 8 et 13.<br>Ces variations d\u00e9pendent de l\u2019eau fournie par la commune.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane493_c07368-db\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">L\u2019appareil fait beaucoup de bruit pendant la nuit<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">C\u2019est \u00e9galement un processus normal pendant la r\u00e9g\u00e9n\u00e9ration. Celle-ci a g\u00e9n\u00e9ralement lieu pendant la nuit, car aucune eau n\u2019est alors utilis\u00e9e.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane493_dfb3c5-a8\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Faut-il un service chaque ann\u00e9e ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">La loi sur les denr\u00e9es alimentaires recommande un service annuel. Votre appareil est ainsi nettoy\u00e9 et d\u00e9sinfect\u00e9 une fois par an, ce qui continue de garantir une qualit\u00e9 d\u2019eau optimale.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane493_76db42-fd\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Du sel est-il ajout\u00e9 \u00e0 l\u2019eau du robinet ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Non. Le sel sert uniquement \u00e0 r\u00e9g\u00e9n\u00e9rer la r\u00e9sine adoucissante.<br>Avec nos installations, la saumure n\u2019est jamais inject\u00e9e dans la conduite.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane493_41c9ec-c1\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Quelle quantit\u00e9 de sel faut-il ajouter ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Lors du remplissage, le bac peut \u00eatre rempli jusqu\u2019\u00e0 la moiti\u00e9 environ.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane493_d4d4b8-a2\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Quel sel faut-il utiliser ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Si votre installation dispose d\u2019un <strong>sac en nylon<\/strong>, vous pouvez utiliser le <strong>sel de r\u00e9g\u00e9n\u00e9ration<\/strong> <strong>fin<\/strong>. Si votre installation <strong>n\u2019a pas de sac en nylon<\/strong>, veuillez utiliser <strong>exclusivement du sel en pastilles.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane493_42e7b6-ef\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Nous avons oubli\u00e9 de remettre du sel. Est-ce que cela endommage l\u2019installation ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Non. D\u00e8s que vous le remarquez, ajoutez du sel et appuyez longuement sur le bouton REGEN. D\u00e8s que l\u2019\u00e9cran devient rouge, l\u2019installation effectue une r\u00e9g\u00e9n\u00e9ration pour vous fournir \u00e0 nouveau de l\u2019eau douce. Ce processus dure quelques heures. Laissez l\u2019installation branch\u00e9e au r\u00e9seau \u00e9lectrique. Une fois le processus termin\u00e9, l\u2019installation fonctionne de nouveau parfaitement.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane493_a632cf-57\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Nous avons eu une panne de courant, que faire ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Votre installation dispose d\u2019une batterie de secours. Les r\u00e9glages que nous avons effectu\u00e9s sont donc conserv\u00e9s. Apr\u00e8s la coupure de courant, v\u00e9rifiez que l\u2019heure affich\u00e9e sur l\u2019installation est toujours correcte et r\u00e9glez-la \u00e0 nouveau si n\u00e9cessaire.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane493_b9daed-d2\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Nous avons eu une pollution de l\u2019eau. Dois-je faire nettoyer l\u2019installation ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Oui. Nous vous recommandons de faire entretenir l\u2019installation afin d\u2019\u00e9viter que de l\u2019eau encore pollu\u00e9e se trouve dans votre adoucisseur et puisse passer dans l\u2019eau potable.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane493_601a25-e7\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment r\u00e9gler la duret\u00e9 de l\u2019eau ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kb-image493_666f36-4b .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image493_666f36-4b\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"278\" src=\"https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-2.webp\" alt=\"graphique 2\" class=\"kb-img wp-image-377\" srcset=\"https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-2.webp 576w, https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-2-300x145.webp 300w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane493_fc18b9-73\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment faire un r\u00e9trolavage du filtre ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kb-image493_bcce8a-fb .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image493_bcce8a-fb\"><img loading=\"lazy\" decoding=\"async\" width=\"654\" height=\"320\" src=\"https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-1.webp\" alt=\"graphique 1\" class=\"kb-img wp-image-375\" srcset=\"https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-1.webp 654w, https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-1-600x294.webp 600w, https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-1-300x147.webp 300w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-17 kt-pane493_0268c0-76\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">O\u00f9 fermer le by-pass ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kb-image493_6ecd1d-f7 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image493_6ecd1d-f7\"><img loading=\"lazy\" decoding=\"async\" width=\"579\" height=\"241\" src=\"https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik.webp\" alt=\"graphique\" class=\"kb-img wp-image-379\" srcset=\"https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik.webp 579w, https:\/\/dev26.watertec.ch\/wp-content\/uploads\/2026\/09\/grafik-300x125.webp 300w\" sizes=\"auto, (max-width: 579px) 100vw, 579px\" \/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id493_wtcta > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id493_wtcta > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id493_wtcta > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1208px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id493_wtcta{background-color:#007373;}.kb-row-layout-id493_wtcta > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id493_wtcta ,.kb-row-layout-id493_wtcta h1,.kb-row-layout-id493_wtcta h2,.kb-row-layout-id493_wtcta h3,.kb-row-layout-id493_wtcta h4,.kb-row-layout-id493_wtcta h5,.kb-row-layout-id493_wtcta h6{color:#FFFFFF;}.kb-row-layout-id493_wtcta a{color:#FFFFFF;}.kb-row-layout-id493_wtcta a:hover{color:#E3ECEE;}@media all and (max-width: 1024px){.kb-row-layout-id493_wtcta > 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.kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column493_wtctacol > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column493_wtctacol > .kt-inside-inner-col{flex-direction:column;}.kadence-column493_wtctacol > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column493_wtctacol > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column493_wtctacol{position:relative;}@media all and (max-width: 1024px){.kadence-column493_wtctacol > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column493_wtctacol > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column493_wtctacol\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading493_wtctah, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctah[data-kb-block=\"kb-adv-heading493_wtctah\"]{margin-top:0px;margin-bottom:14px;text-align:center;font-style:normal;color:#FFFFFF;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtctah mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctah[data-kb-block=\"kb-adv-heading493_wtctah\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtctah img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctah[data-kb-block=\"kb-adv-heading493_wtctah\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading493_wtctah wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_wtctah\">Votre question n\u2019y figure pas ?<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading493_wtctal, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctal[data-kb-block=\"kb-adv-heading493_wtctal\"]{max-width:720px;margin-right:auto;margin-left:auto;margin-top:0px;margin-bottom:32px;text-align:center;font-size:18px;font-weight:400;font-style:normal;color:#FFFFFF;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtctal mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctal[data-kb-block=\"kb-adv-heading493_wtctal\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_wtctal img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctal[data-kb-block=\"kb-adv-heading493_wtctal\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading493_wtctal, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctal[data-kb-block=\"kb-adv-heading493_wtctal\"]{font-size:17px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading493_wtctal, .wp-block-kadence-advancedheading.kt-adv-heading493_wtctal[data-kb-block=\"kb-adv-heading493_wtctal\"]{font-size:16px;}}<\/style>\n<p class=\"kt-adv-heading493_wtctal wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_wtctal\">Notre service client vous aide volontiers, par t\u00e9l\u00e9phone au 026 684 87 87 ou via notre formulaire de contact.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns493_wtctab{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns493_wtctab .kt-button{font-weight:normal;font-style:normal;}.kt-btns493_wtctab .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns493_wtctab .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns493_wtctab .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns493_wtctab .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns493_wtctab .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns493_wtctab .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns493_wtctab .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns493_wtctab\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn493_wtctab-1.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn493_wtctab-1.kb-button{color:#FFFFFF;background:#BC4077;font-size:15px;letter-spacing:0.5px;padding-top:14px;padding-right:30px;padding-bottom:14px;padding-left:30px;}.wp-block-kadence-advancedbtn .kb-btn493_wtctab-1.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn493_wtctab-1.kb-button:focus{color:#FFFFFF;background:#9E3363;box-shadow:0px 10px 22px -6px rgba(0, 28, 40, 0.28);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn493_wtctab-1.kb-button{font-size:15px;padding-top:14px;padding-right:26px;padding-bottom:14px;padding-left:26px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn493_wtctab-1.kb-button{font-size:14px;padding-top:13px;padding-right:22px;padding-bottom:13px;padding-left:22px;}}<\/style><a class=\"kb-button kt-button button kb-btn493_wtctab-1 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill kt-btn-has-text-true kt-btn-has-svg-false wp-block-kadence-singlebtn\" href=\"\/fr\/formulaire-de-contact\/\"><span class=\"kt-btn-inner-text\">Nous contacter<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Questions et r\u00e9ponses Questions fr\u00e9quentes Vous trouverez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes sur votre adoucisseur d\u2019eau. Cliquez sur une question pour afficher la r\u00e9ponse. Votre question n\u2019y figure pas ? Notre service client vous aide volontiers, par t\u00e9l\u00e9phone au 026 684 87 87 ou via notre formulaire de contact.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1033","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"bryanwatertec","author_link":"https:\/\/dev26.watertec.ch\/fr\/author\/bryanwatertec\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/pages\/1033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/comments?post=1033"}],"version-history":[{"count":3,"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/pages\/1033\/revisions"}],"predecessor-version":[{"id":1188,"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/pages\/1033\/revisions\/1188"}],"wp:attachment":[{"href":"https:\/\/dev26.watertec.ch\/fr\/wp-json\/wp\/v2\/media?parent=1033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}